PYRAMID WIRELESS
Streamlining telecommunications retail across 4 Vancouver Island locations with digital queue skipping and youth-market campaigns.
Pyramid Wireless (Bell Authorized)
- Custom Web Architecture
- Live Chat Concierge
- Appointment Scheduling Flow
- Multi-Location Store Locator
- Geo-Targeted Ad Campaigns
- React
- Live Concierge Widget
- Appointment Booking API
- Meta Ads & TikTok Ads
- Google Local Search
Retail Wait Times & Saturated Telecommunications Competition
Operating 4 Bell Authorized Dealer locations across Nanaimo, Duncan, and Victoria, Pyramid Wireless struggled to stand out in a saturated telecommunications landscape. Island consumers faced long wait lines, unclear in-store inventory, and no unified digital avenue to book appointments or ask immediate technical questions.
Digital Queue Skipping & Multi-Location Live Concierge
We built a hyper-clean web portal tailored for speed and simplicity. We integrated a live concierge chat box for instant query resolution and introduced an appointment booking system that lets customers 'skip the line' by scheduling time with dedicated in-store reps. We also built social campaigns tailored for students at VIU and UVic.
Smart Location Routing & High-Velocity Footfall Funnels
Delivered a fast, responsive multi-location hub with intelligent store-level routing. Executed localized performance ad strategies addressing the distinct demographics of Victoria, Duncan, and Nanaimo, showcasing seasonal hardware promos and driving foot traffic straight to booked reps.